Cookie Policy

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies can be: • Session cookies: Temporary cookies that expire when you close your browser • Persistent cookies: Remain on your device for a set period or until you delete them • First-party cookies: Set by the website you are visiting • Third-party cookies: Set by external services used on the website

Rocket Van Express uses cookies to: • Ensure our website functions correctly • Remember your preferences and settings • Understand how you use our website (analytics) • Improve our services based on usage data • Provide relevant content and advertisements • Enable social media sharing features • Process booking and quote requests efficiently

When you first visit our website, you will see a cookie consent banner that allows you to: • Accept all cookies • Manage your preferences (choose which types to allow) • Reject non-essential cookies You can change your cookie preferences at any time by: • Clicking the "Cookie Settings" link in the website footer • Adjusting your browser settings • Clearing your browser's cookies and cache Note: Disabling certain cookies may affect website functionality.

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers: Google Chrome: Settings → Privacy and Security → Cookies and other site data Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data Safari: Preferences → Privacy → Manage Website Data Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies For detailed instructions, visit your browser's help documentation.

We use the following third-party services that may set cookies: Google Analytics: • Purpose: Website analytics and performance tracking • Data collected: Page views, session duration, device information • Retention: 26 months • Privacy policy: https://policies.google.com/privacy Google Maps: • Purpose: Display interactive maps of our service areas • Privacy policy: https://policies.google.com/privacy WhatsApp (Meta): • Purpose: Enable direct messaging functionality • Privacy policy: https://www.whatsapp.com/legal/privacy-policy Social Media Platforms: • Purpose: Social sharing and integration features • Platforms: Facebook, Instagram, LinkedIn, TikTok

In accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, and the Electronic Communications and Transactions Act (ECTA), Act 25 of 2002, we ensure that: - You are informed about our cookie usage before any non-essential cookies are set - You have the ability to consent to or refuse non-essential cookies - Your cookie preferences are respected and stored securely - We only collect data necessary for the stated purposes (data minimisation) - You can withdraw consent at any time without detriment - Your data is handled securely and responsibly - Cookie data is processed in accordance with POPIA's conditions for lawful processing - Any personal data collected via cookies is subject to the same rights and protections as outlined in our Privacy Policy Your Information Officer can be contacted at privacy@rocketvan.co.za for any cookie-related data subject requests.

Cookie data is retained as follows: • Session cookies: Deleted when you close your browser • Analytics cookies: 26 months (Google Analytics default) • Preference cookies: 12 months • Marketing cookies: As per third-party provider policies You can delete cookies at any time through your browser settings.

We may update this Cookie Policy from time to time to reflect: • Changes in our cookie usage • New legal requirements • Updates to third-party services The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

If you have questions about our use of cookies or this policy, please contact us: Information Officer: privacy@rocketvan.co.za General: Info@rocketvan.co.za WhatsApp: +27 736596239 For general privacy inquiries or to exercise your rights as a data subject under POPIA, please refer to our Privacy Policy or contact our Information Officer directly.